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HEALTH AGED CARE 68 
RET AIL PHARMA C Y • MA Y 2020 
THE AGE OF HEIGHTENED CARE AS HEALTH RISKS RISE 
By Peter Howard.  
The perfect storm  
While social isolation is difficult  
for people across all age groups,  
older adults have been hit a little harder  
than most. They’re not only especially  
vulnerable to COVID-19, but when fear  
and loneliness are added to the mix,  
it creates a perfect storm. 
Many are scared, being among the  
high-risk age groups for serious or even  
deadly COVID-19 infection, particularly  
if they have existing medical conditions.  
Some may also have heard conspiracy  
theories such as the one claiming that  
‘the virus is man-made and designed to  
depopulate the planet’.  
In an attempt to manage the risk,  
many older adults chose to limit their  
social interaction before social isolation  
was mandated.  
However, while helping to minimise  
the chance of infection, social isolation  
creates other issues, including that,  
among older adults, it’s a public  
health concern because it leads to  
heightened risk of cardiovascular,  
neurocognitive, autoimmune, and mental  
health problems.  
1 
In addition, as a high percentage of  
older adults lack the technical savvy  
needed to use various social media tools  
such as Zoom, WhatsApp or Messenger  
video conferencing, they’re finding  
it hard to keep in touch with loved  
ones. This leads to loneliness, which,  
if experienced for extended periods  
of time, puts older adults at increased  
risk of depression and anxiety  and  
2 
can exacerbate existing mental health  
problems such a dementia. 
The final factor in what seems to be  
a perfect storm is the natural tendency  
for many older adults to worry. In the  
same way that older adults often refuse  
to use air conditioning or heating for  
fear of the cost, many worry about  
the cost of internet use or phone calls  
and, believing video conferencing to  
be expensive, remain more isolated  
than is necessary. The constant flow of  
news stories about escalating infection  
numbers and shortages of provisions  
will also be a cause for worry, with many  
older adults choosing to ration their food  
or even their medicines, leading to the  
onset of additional, potentially serious  
health concerns. 
Fortunately, because the need for  
medication continues, community  
pharmacies are among the few places  
still visited by older adults or their  
carers, presenting an opportunity  
for reassurance, communication of  
important information and a check  
that all is well in terms of medication  
compliance, so that those older adults  
can cope during this crisis. 
Retail Pharmacy 
 has spoken with a  
number of organisations specialising  
in the provision of support, advice  
and resources to those in frontline  
healthcare with a responsibility to care  
for the elderly. Here, with day-to day  
circumstances remaining changeable  
during this crisis, we share practical  
elements of their advice. 
  
Dementia-friendly support   
Among the most at-risk people at this  
time are those living with dementia,  
70 per cent of whom currently reside  
in the community. Depending on their  
symptoms and the progression of the  
disease, they will have varying levels of  
understanding of the changing situation  
with COVID-19. 
Some have limited communication  
skills or lack the ability fully to  
understand the current situation.  
It may be that they fail to adhere to  
social distancing restrictions, and it’s  
likely they may become confused or  
anxious if interactions with them aren’t  
handled sensitively. 
“These are unpredictable times  
that are disruptive and turbulent,”  
Dementia Australia Executive Director  
Corporate Services and Governance  
Anthony Boffa said. 
“They can create even more  
uncertainty for people living with  
dementia, so we must be alert to  
these situations that can cause  
heightened risks.” 
Dementia Australia has released  
a statement saying the needs and  
capacity of people living with dementia  
must be a priority in response to the  
COVID-19 outbreak. 
Hospitals, GP clinics, community  
health centres, community care and  
aged care homes are all responding to  
the outbreak with various methods of  
urgent communication to their patients  
and clients.  
Dementia Australia CEO  
Maree McCabe says people living with  
dementia, depending on the progression  
of the disease, may no longer be  
able to follow the recommended  
protocols or read signs or emails that  
are designed to inform and protect all  
people living in residential or attending  
community settings.  
“The ability to follow instructions or  
how to alert health professionals or other  
staff about potential symptoms may be  
a challenge, especially where there’s  
limited capacity to communicate verbally  
or express pain and discomfort,” she said. 
“There’s much confusion generally  
about the information available, with  
updates and new decisions changing  
daily to keep pace with this rapidly  
evolving situation. For people living  
with some form of cognitive impairment,  
this can create even more uncertainty.” 
On the basis that community  
pharmacists are the health professionals  
most frequently visited by people  
living with dementia and their carers,  
Dementia Training Australia runs a range  
of courses exploring the role community 
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