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50 CPD ACTIVITY Any numerical targets set should be communicated at the beginning of the promotional period and updated/reviewed with the team regularly. Tips • You should train staff to remind everyone that the flu vaccine is recommended each year. • You will need a workflow process designed with your store layout and traffic patterns in mind. • Ensure you are set up to prebook patients in and/or offer the vaccination service on the spot. • Remember to refer NIP patients, unless they prefer to receive the service (self-funded) in the pharmacy, or if your state/territory allows pharmacy NIP vaccinations. • Utilise the 15 minutes post-vaccination monitoring time to discuss other vaccinations where appropriate, or pharmacy services, or even encourage retail browsing. • If your pharmacy will be providing the Covid-19 vaccination, you could also use this time to gather expressions of interest from your patients. Staff roles Having clear project leaders and staff who know exactly what their role is to be for a project, or as part of an ongoing service offering, is one of the most important indicators of success. If your staff know what they’re meant to be doing, when they’re to do it, and how and why they need to do it, then clarity of expectation, roles and outcomes is established. Consider allocating tasks based on the key roles, such as: Professional services manager • Determine the service offer and cost. • Set up pharmacy space and workflow. Where will patients be vaccinated? Where will they wait? Where will they be monitored? How will bookings and walk-ins be managed? • Organise training for staff members. • Oversee and support the activities during the vaccination period. Be the point of contact for all questions from patients and pharmacy staff. • Set goals for this service. • Hold regular team meetings to provide feedback and update on progress against targets. • Optional: (in collaboration with pharmacy owner/management team) promote the flu vaccination service to local businesses. Qualified vaccinating pharmacist(s) • Deliver the vaccination service and clinical care according to legislative guidelines and best practice standards. • Provide patient education and information. Take the opportunity to discuss other relevant information or services. • Ensure legislative, clinical, and recording and reporting requirements are implemented and maintained. Trained vaccination supporting staff • Confirm all patient bookings. • Make sure all patients have completed the pre-screening checklist and signed a consent form before their appointment. • Facilitate post-vaccination monitoring and documentation (ie, document in patient’s vaccination record if patient leaves earlier than the required time). • Ensure 15-minute post-vaccination monitoring time is utilised effectively by discussing other offerings, or encourage retail browsing. All team members • Actively promote flu vaccinations to all relevant customers. • Book patients using the pharmacy’s preferred booking system. • Receive patients as per your preferred workflow when they arrive for their appointment or walk-in vaccination. Preparing for a successful vaccination season will benefit your pharmacy in a number of ways. But primarily, your local community will continue to see you as a provider of consistent, frontline healthcare, while your staff will be better prepared to deliver a vital health service effectively, efficiently and in a supported manner that they’re comfortable with. Like many things relating to management and staff, change management and communication are absolutely crucial to a successful outcome. References 1. mckinsey.com/~/media/mckinsey/industries/retail/our%20insights/how%20covid%20 19%20is%20changing%20consumer%20behavior%20now%20and%20forever/how- covid-19-is-changing-consumer-behaviornow-and-forever.pdf 2. Record flu vaccines in 2020 to protect Australians | Health Portfolio Ministers 3. Influenza (who.int) 4. Australian Technical Advisory Group on Immunisation. Advice on the relative timing of administering influenza and Covid-19 vaccines in 2021 Version 2.0 \\\\\\\\\\\\\\\[Internet\\\\\\\\\\\\\\\]. \\\\\\\\\\\\\\\[cited 2021, Mar 23\\\\\\\\\\\\\\\]. Available from: health.gov.au/sites/default/files/documents/2021/03/ covid-19-vaccination-atagi-advice-on-influenza-and-covid-19-vaccines.pdf 5. Vaccination Services \\\\\\\\\\\\\\\[Internet\\\\\\\\\\\\\\\]. The Pharmacy Guild of Australia. 2021 \\\\\\\\\\\\\\\[cited 2021 Apr 15\\\\\\\\\\\\\\\]. Available from: https://www.guild.org.au/programs/vaccination-services 6. business.qld.gov.au/running-business/employing/staff-development/managing- change/engaging-employees 7. rework.withgoogle.com/blog/the-evolution-of-project-oxygen/ 8. Queensland Health. Queensland Pharmacist Vaccination Standard – April 2020 \\\\\\\\\\\\\\\[Internet\\\\\\\\\\\\\\\]. 2020. Available from: health.qld.gov.au/__data/assets/pdf_file/0016/444130/ standard-pharmacy-vaccination.pdf Accreditation number: A2105RP4 (exp: 30/04/2023). This activity has been accredited for 0.5 hours of Group One CPD (or 0.5 CPD credit) suitable for inclusion in an individual pharmacist’s CPD plan, which can be converted to 0.5 hours of Group Two CPD (or 1 CPD credit) upon successful completion of relevant assessment activities. 1. Which of the following statements is NOT appropriate for post- vaccination monitoring? A) Let patients know they can leave anytime and have a staff member fill in a waiver on their behalf. B) If social distancing requirements mean it is impractical for the patient to wait in-store, ask the patient to stay nearby and call the pharmacy if they have symptoms of anaphylaxis within 15 minutes. C) Ask the patient to remain in the pharmacy for 15 minutes after the vaccination. D) If social distancing requirements mean it is impractical for the patient to wait in-store, ask the patient to wait outside the store for 15 minutes after the vaccination. 2. What is the minimum recommended interval between patients receiving a Covid-19 vaccine and an influenza vaccine? A) 14 minutes. B) 14 hours. C) 14 days. D) 14 weeks. 3. Which of the following staff members should be familiar with the pharmacy’s process for administering a vaccination to a patient? A) Professional services manager. B) Qualified vaccinating pharmacists. C) Trained vaccination supporting staff. D) All the above. Managing vaccinations in your pharmacy 1 CPD CREDITS RETAIL PHARMACY • MAY 2021