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4 CONTENTS Contents NEWS Legal 30 Peter Clinch Covid-19 response 2021 32 Take five: reset to keep moving forward HEALTH Exclusive Interview 10 Phil Smith CEO, Blooms The Chemist Lisa Golden Arrotex Group General Manager, Specialty Brands and Biologics Campaign Catch-Up Events 14 What’s New Product of the Year 18 Arthritis 39 Pharmacy Profile Jono Gill and Nam Nguyen, Amcal Pharmacy St Clair, South Australia BUSINESS THROUGH INNOVATION Retail Management 24 Bruce Engeman Compounding 26 Marina Holt Finance 28 Neil Featherstone Back to School 45 12 Skin Matters 34 Unmasking maskne 16 Weighty problem of the great arthritis burden 22 A lesson on teacher immunity CPD Activity 2 CPD CREDITS 51 Head lice, scabies and worms by Dr Moses Mutie CPD Activity 2 CPD CREDITS 56 Enuresis by Karalyn Huxhagen CPD Activity 2 CPD CREDITS 61 Pertussis by Karalyn Huxhagen MANAGING DIRECTOR Amy Harvey MANAGING EDITOR Marcela Araneda marcela.araneda@retailmedia.com.au DEPUTY EDITOR Margaret Mielczarek PRODUCTION All material inquiries: production@retailmedia.com.au JOURNALISTS Nicholas Rider, Emily Devon, Nerine Zoio, Peter Howard SUB-EDITOR Roy Milton GRAPHIC DESIGNERS Peter Gilmour, Kathleen Barker, Ricky Esteb SUBSCRIPTIONS 02 9890 1199 subscriptions@retailmedia.com.au ADVERTISING Victorian State Manager Tina Cooper M: 0499 681 111 tina.cooper@retailmedia.com.au Senior Account Manager Heather McWhirter M:0432 665 587 heather.mcwhirter@retailmedia.com.au Senior Account Manager Sonia Bonner M: 0432 276 390 sonia.bonner@retailmedia.com.au VOLUME 30, No 1 Phone: 02 9890 1199 Fax: 02 9890 7695 POSTAL ADDRESS: PO Box 2231, North Parramatta NSW 1750 www.retailmedia.com.au. ISSN 1833-4636 DISCLAIMER: Retail Media Pty Ltd is a specialist retail publisher and publisher of Retail Pharmacy magazine. It is the business of Retail Media Pty Ltd to publish and arrange for the publication of advertisements by third parties in Retail Pharmacy, as well as to provide editorial content on third party products. Purchasers should make their own inquiries prior to making any decision to purchase any product advertised in Retail Pharmacy. Retail Pharmacy has relied on information provided to it from third party advertisers and, as such, the information in Retail Pharmacy should not solely be relied upon absent further inquiry by you, when making a decision to purchase. Retail Media Pty Ltd has not tested the accuracy nor does it represent, warrant or endorse the accuracy of any claim or statement made by any advertiser in this publication. While material in editorial content has been prepared by Retail Media journalists, the statements or materials therein are prepared based on material provided by the third party advertiser and, as such, are not to be regarded as representations by Retail Media Pty Ltd about the products. Representations as to quality and fitness for purpose of the product are those asserted by the third party advertiser which Retail Media Pty Ltd has passed on, without adoption, for what it is worth. Buyers should make their own inquiries prior to relying on any editorial content. Retail Media Pty Ltd is not liable for any loss or damage suffered as a result of any advertisement or editorial content contained in Retail Pharmacy. Retail Media incorporates Sterling Media Ltd (ACN 003 715 124) and Retail Media Pty Ltd (ACN 000 535 099) (ABN 77 000 535 099) Copyright: All material contained in Retail Pharmacy is copyright. Reproduction in whole or in part is not permitted without written permission of the publisher. Audited 13,425. Audit 1 October 2019 to 30 September 2020. The circulation records of this publication have been submitted for an Audit with the Circulations Audit Board. RETAIL PHARMACY • JAN/FEB 2021