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2 CONTENTS Contents NEWS News in Brief 6 News in Focus 9 Exclusive Interviews 12 Emi Gosling Principal consultant, e-MAS Medicine Advertising Service Andrew Finster, Business Manager, Meditec Pharmacy Automation Finance 45 Neil Featherstone Compounding 46 Marina Holt Legal 49 Peter Clinch CPD Activity 1 CPD CREDIT 50 Getting Back to the new normal, Shannon Kerr HEALTH Events 17 Campaign Catch-Up 18 Research News 20 Ethical News 22 What’s New 24 BUSINESS THROUGH INNOVATION Pharmacy Profile 28 Soul Pattinson Drive Thru Pharmacy, Griffith, NSW Pharmacy State of the Industry Report 31 Retail Management 44 Bruce Engeman Diabetes 54 Unhappy feet: when diabetes gets complicated CPD Activity 2 CPD CREDITS 61 Advising on insulin needle selection and injection technique, Sofia Cabrera Development of this CPD activity was supported by an unrestricted grant from Becton Dickinson Pty Ltd Digestive Health 66 Gut health linked to all conditions CPD Activity 2 CPD CREDITS 70 Coeliac disease, Morna Falkland Naturally Retail 74 Beyond the ‘natural’ label CPD Activity 2 CPD CREDITS 78 Protein supplements and kidney damage: should we be worried? Carla Scuderi and Dr Matthew Tunbridge RETAIL PHARMACY • JUL 2020 MANAGING DIRECTOR Amy Harvey MANAGING EDITOR Marcela Araneda marcela.araneda@retailmedia.com.au DEPUTY EDITOR Margaret Mielczarek PRODUCTION All material inquiries: production@retailmedia.com.au JOURNALISTS Nicholas Rider, Emily Devon, Nerine Zoio, Peter Howard SUB-EDITOR Roy Milton GRAPHIC DESIGNERS Peter Gilmour, Kathleen Barker, Ricky Esteb DIGITAL MANAGER Clinton Ho SUBSCRIPTIONS 02 9890 1199 subscriptions@retailmedia.com.au ADVERTISING Victorian State Manager Tina Cooper M: 0499 681 111 tina.cooper@retailmedia.com.au Senior Account Manager Heather McWhirter M:0432 665 587 heather.mcwhirter@retailmedia.com.au Senior Account Manager Sonia Bonner M: 0432 276 390 sonia.bonner@retailmedia.com.au VOLUME 29, No 6 Phone: 02 9890 1199 Fax: 02 9890 7695 POSTAL ADDRESS: PO Box 2231, North Parramatta NSW 1750 www.retailmedia.com.au. ISSN 1833-4636 DISCLAIMER: Retail Media Pty Ltd is a specialist retail publisher and publisher of Retail Pharmacy magazine. It is the business of Retail Media Pty Ltd to publish and arrange for the publication of advertisements by third parties in Retail Pharmacy, as well as to provide editorial content on third party products. Purchasers should make their own inquiries prior to making any decision to purchase any product advertised in Retail Pharmacy. Retail Pharmacy has relied on information provided to it from third party advertisers and, as such, the information in Retail Pharmacy should not solely be relied upon absent further inquiry by you, when making a decision to purchase. Retail Media Pty Ltd has not tested the accuracy nor does it represent, warrant or endorse the accuracy of any claim or statement made by any advertiser in this publication. While material in editorial content has been prepared by Retail Media journalists, the statements or materials therein are prepared based on material provided by the third party advertiser and, as such, are not to be regarded as representations by Retail Media Pty Ltd about the products. Representations as to quality and fitness for purpose of the product are those asserted by the third party advertiser which Retail Media Pty Ltd has passed on, without adoption, for what it is worth. Buyers should make their own inquiries prior to relying on any editorial content. Retail Media Pty Ltd is not liable for any loss or damage suffered as a result of any advertisement or editorial content contained in Retail Pharmacy. Retail Media incorporates Sterling Media Ltd (ACN 003 715 124) and Retail Media Pty Ltd (ACN 000 535 099) (ABN 77 000 535 099) Copyright: All material contained in Retail Pharmacy is copyright. Reproduction in whole or in part is not permitted without written permission of the publisher. Audited 14, 383 April 1, 2018 to March 31, 2019. The circulation records of this publication have been submitted for an Audit with the Circulations Audit Board.