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2 CONTENTS Contents NEWS News in Brief CPD Activity 1 CPD CREDIT 41 Right people, right roles for better 6 service provision, Shannon Kerr News in Focus 8 Exclusive Interview 14 Jarrod McMaugh President, Chronic Pain Australia HEALTH Gastro-oesophageal reflux disease 45 How to keep the sour taste of Events Campaign Catch-Up Research News Ethical News What’s New 26 BUSINESS THROUGH INNOVATION Pharmacy Profile Capital Chemist Calwell, ACT Pharmacy Business Models Let data roll the dice Retail Management Bruce Engeman cholesterol management: evidence for outcomes, Craig Dowdy 17 heartburn away 18 CPD Activity 2 CPD CREDITS 50 OTC options to help patients reduce 20 and cease PPI use, Dr Catherine Panwar 24 Respiratory Health 54 Prepare for particular problems CPD Activity 2 CPD CREDITS 59 Asthma relievers: the new paradigm, Debbie Rigby Complementary Medicines 64 28 Weighing up the alternative options Medicinal Cannabis 68 30 The case for marijuana as medicine CPD Activity 2 CPD CREDITS 73 34 Complementary therapies for Legal 36 Peter Clinch Finance 37 Neil Featherstone Compounding 38 Marina Holt Shopper Insight 40 COVID-19 Impact on flu season and OTC sales RETAIL PHARMACY • AUG 2020 MANAGING DIRECTOR Amy Harvey MANAGING EDITOR Marcela Araneda marcela.araneda@retailmedia.com.au DEPUTY EDITOR Margaret Mielczarek PRODUCTION All material inquiries: production@retailmedia.com.au JOURNALISTS Nicholas Rider, Emily Devon, Nerine Zoio, Peter Howard SUB-EDITOR Roy Milton GRAPHIC DESIGNERS Peter Gilmour, Kathleen Barker, Ricky Esteb DIGITAL MANAGER Clinton Ho SUBSCRIPTIONS 02 9890 1199 subscriptions@retailmedia.com.au ADVERTISING Victorian State Manager Tina Cooper M: 0499 681 111 tina.cooper@retailmedia.com.au Senior Account Manager Heather McWhirter M:0432 665 587 heather.mcwhirter@retailmedia.com.au Senior Account Manager Sonia Bonner M: 0432 276 390 sonia.bonner@retailmedia.com.au VOLUME 29, No 7 Phone: 02 9890 1199 Fax: 02 9890 7695 POSTAL ADDRESS: PO Box 2231, North Parramatta NSW 1750 www.retailmedia.com.au. ISSN 1833-4636 DISCLAIMER: Retail Media Pty Ltd is a specialist retail publisher and publisher of Retail Pharmacy magazine. It is the business of Retail Media Pty Ltd to publish and arrange for the publication of advertisements by third parties in Retail Pharmacy, as well as to provide editorial content on third party products. Purchasers should make their own inquiries prior to making any decision to purchase any product advertised in Retail Pharmacy. Retail Pharmacy has relied on information provided to it from third party advertisers and, as such, the information in Retail Pharmacy should not solely be relied upon absent further inquiry by you, when making a decision to purchase. Retail Media Pty Ltd has not tested the accuracy nor does it represent, warrant or endorse the accuracy of any claim or statement made by any advertiser in this publication. While material in editorial content has been prepared by Retail Media journalists, the statements or materials therein are prepared based on material provided by the third party advertiser and, as such, are not to be regarded as representations by Retail Media Pty Ltd about the products. Representations as to quality and fitness for purpose of the product are those asserted by the third party advertiser which Retail Media Pty Ltd has passed on, without adoption, for what it is worth. Buyers should make their own inquiries prior to relying on any editorial content. Retail Media Pty Ltd is not liable for any loss or damage suffered as a result of any advertisement or editorial content contained in Retail Pharmacy. Retail Media incorporates Sterling Media Ltd (ACN 003 715 124) and Retail Media Pty Ltd (ACN 000 535 099) (ABN 77 000 535 099) Copyright: All material contained in Retail Pharmacy is copyright. Reproduction in whole or in part is not permitted without written permission of the publisher. Audited 14, 383 April 1, 2018 to March 31, 2019. The circulation records of this publication have been submitted for an Audit with the Circulations Audit Board.